"I Have The Worst Luck With...."

I have the worst luck with new furniture. First it was my littleman's bedroom set 2 years ago with a very well known furniture company. The mess went on for 2 months. Now its with a local furniture company and has been going on since July 2005, yes I said July 2005! The set at the bottom is a couch and oversized chair that I fell in love with back in July when we were looking for a new set. I found this set after going to numerous furniture stores and hours of driving my hubby nuts because I didn't like anything we saw. I like plain furniture and then add colorful accessories, which I havent gotten yet because of the mess.

Then we decided to check a local store. Because they only keep the grey color in stock of the set I wanted, I had to special order mine which they said would take 6 weeks which I was fine with. They gave me a delivery date and said there should be no problem. So I found someone that was interested in my old set that was 15 years old on Freecycle but asked her if it was ok that we kept it till our new set came in. She was fine with that. This was about a week before the new stuff was to be delivered. So I call the beginning of the 6th week to confirm my delivery date and they were like sure no problem, will be there between 10 and 2 Friday. So I tell the lady she can come pick up the old set. The next day I get a call from the store saying they made a huge mistake. My order was never placed!

I was so pissed and boy did they ever get a mouth full from me. After hearing a lot of BS, they re-ordered the set, I got $100 credited back and demanded they give me a loaner couch for the next 6 weeks to sit on and they did. 6 weeks pass and the set arrives. The couch is perfect but the chair not only is a different color (lighter) and thinner material but also has 2 small rips in the back. I call the place, again very angry but so wanting that set. They apologize, blah blah blah and order another chair. To make this story a little shorter, 3 chairs ( they were either damaged or didn't match the couch(lighter color) and 7 months, yes I said 7 months later I am still fighting them. The last chair came 2 weekends ago, color lighter then the couch. The delivery men even tried their hardest to convince me otherwise and I kicked them out of my home and called the store yet again. This time we all decided that I should come in and talk with them and probably pick out a different set. So Robert and I went there Saturday afternoon. We spent 3.5 hours there. Me fighting with them saying I just wanted my money back. Them telling me it wasn't possible that they only give credits, me telling them it wasn't my fault I had to make the return and so on. They also tried their hardest to sell me sets that I really didn't want and when push came to shove I had, had enough and said I wanted the set I ordered but decided on a different color, olive green ( wasn't going to get the brown seeing as they couldn't match it). Again I pick a color that has to be ordered so it will be 6 weeks before I get my new set. I told them if that was the case then they weren't getting the brown set till I got my new set that was ordered and I also told them that I should get more for my troubles so I left with a $100 gift certificate that Iam going to spend on a wooden outdoor bench swing.

After we buy this swing and my new set comes in, I will never ever step foot in that store again and have been thinking about reporting them to the Better Business Bureau. I just cant believe that by the time I get my new set, it will be 8 months since I first placed my order.
Maybe I am just not destined to get new furniture!

The PITA oversized chair that was replaced 3 times for wrong color, wrong material or rips. The light in this picture makes the chair look a lot lighter. It is, but not that light.

The couch I love but they could never match it right!